Refund and Returns Policy

Effective Date: 11th September 2025

Thank you for supporting Deo Public Charitable Trust. Your contribution enables us to provide nutrition, education, medical care, clean water, and community support to those in need.

We deeply value the trust our donors place in us. Since donations are voluntary contributions towards charitable activities, we maintain a clear policy regarding refunds and returns.

Members :-

Name Designation Pan Aadhaar
UDAY SHANKAR PANDEYChairman Available Available
SANGEETA PANDEY SecretaryAvailableAvailable
ANUBHAV KUMAR PANDEY Treasurer AvailableAvailable

Unique Id of VO/NGO BR/2023/0363071

DARPAN Reg. Date 16-10-2023

Registered With : Sub-Registrar
Type of NGO Trust : (Non-Government)
Registration No : 4124/2022
Copy of Registration: Certificate Available
Copy of Pan Card: Available
Act name : TRUST ACT 1882
City of Registration : Dawath
State of Registration : BIHAR
Date of Registration (Society / Trust / Entity) : 29-04-2022


1. Donations

  • All donations made to Deo Public Charitable Trust are non-refundable and non-transferable, unless specifically agreed otherwise under extraordinary circumstances.
  • Once a donation has been received and acknowledged through our payment gateway or receipt, we cannot provide refunds.

2. Incorrect Transactions

If you believe that:

  • a transaction was made in error,
  • an amount was deducted incorrectly, or
  • you accidentally made a duplicate donation,

please contact us within 7 working days of the transaction. After verifying the details, we will review and, if valid, process a refund within 10–15 working days.


3. Event Registrations or Campaign Contributions (if applicable)

If you contribute toward a specific event or campaign, cancellation or refund requests will be considered only if the event is canceled by us or if a technical error occurred during payment processing.


4. Tax Exemption Certificates

Once issued, 80G certificates (or any other applicable tax receipts) cannot be canceled or reissued for refunded amounts. If a refund is approved, such receipts will stand void.


5. Returns Policy

As we are a charitable trust, we do not deal with physical goods or services for sale. Therefore, a returns policy does not apply to us.


6. How to Request a Refund

To request a refund (only under valid conditions), please write to us at:

Deo Public Charitable Trust
Email: dpcthhs@gmail.com
Phone: 8574293822
Website: https://deopublicct.com

Kindly include:

  • Your full name
  • Date of transaction
  • Transaction ID / payment reference number
  • Amount donated
  • Reason for refund request

7. Policy Updates

We may update this Refund & Returns Policy from time to time. Any changes will be posted on this page, and your continued use of our website will signify acceptance of the updated terms.


Why this works for your site:

  • Builds donor trust while maintaining legal protection.
  • Clarifies that donations are non-refundable except for genuine errors.
  • Provides a professional, transparent process to handle disputes.